Servicestatus

Service updates

Delays, outages and planned maintenance — posted here as we work through them.

Happening now

Investigating Major Started 14 Nov 2026, 13:58

Notice to customers with "@hotmail.co.uk" email address

We've been made aware by customers that those with "@hotmail.co.uk" email addresses are currently not receiving order confirmations or dispatch notifications. Where possible, we ask customers to use an alternative email address. Orders placed are currently processed as usual - for any enquiries please use our contact form and we'll be answering within 1-2 working days Mon-Fri.

Monitoring Scheduled maintenance Started 8 Nov 2026, 22:35

Christmas Delivery Information

We would like to advise all customers that the latest order date by which we can guarantee a delivery before Christmas is the 15th November 2026. Orders placed after the 15th November cannot be guaranteed to arrive ahead of Christmas, though we will continue shipping until 23rd December 2026. Our festive shipping cycles will be as follows: Orders placed between 9th - 15th November will ship between 30th November and 10th December. Orders placed between 16th - 22nd November will ship between 7th and 16th December. Orders placed between 23rd - 29th November will ship between 14th and 23rd December. Orders placed between 30th November - 6th December will ship after New Year from 4th January 2027. For any questions, please contact us using the customer service contact options on the website.

Past updates

Email delivery issues Resolved 16 October 2026

Resolved Major Started 11 Oct 2026, 14:32

We are currently experiencing issues with the delivery of confirmation and shipping emails due to some providers such as Hotmail and Yahoo blocking our emails - whilst some end up in spam. We are working on rectifying this by moving to a different mailing service. This work is expected to be finished Tuesday 13th October 2026. If you haven't received an email, are unsure of order details and don't have a customer account - please contact customer service through our contact form and we generally respond within 24 hours.

Delays to 31 August - 6 September Deliveries Resolved 28 September 2026

Resolved Major Started 3 Sep 2026, 21:47

Update: We are currently working through the backlog of orders and orders are leaving our facility. Original incident details: One of the pallets designated for the 31 August to 6 September deliveries was damaged during transit to our German cross-docking facility in Bielefeld. A replacement has been dispatched and is currently in transit between Germany and the UK. Unfortunately this will cause delays for a number of orders that were due to be delivered 31 August to 6 September. Affected customers will be able to cancel their order if they no longer wish to receive it - a full refund will be issued. There's no need to contact customer service. Simply log into the customer portal - and the option will show for affected orders.

Affected by something that isn't listed here? Let us know.