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Returns & refunds
Food can't come back once it has been delivered — but an order can be cancelled and refunded in full until it's dispatched, and anything that arrives damaged we'll always put right.
Cancel before dispatch
Until your order has been handed to the courier, tell us and we cancel it and refund you in full.
No returns on food & drink
For food-safety reasons we can't take back edible goods once delivered — unless they arrive damaged, defective or not as described.
Cancelling for a full refund
Changed your mind? Contact us with your order number (it starts GP-) as soon as you can. If the order hasn't been dispatched yet, we cancel it and refund everything — items and delivery — to your original payment method, usually within 5–10 working days.
Once an order has been packed and handed to the courier it's on its way and can no longer be cancelled. If it then arrives damaged or not as described, the section below applies.
Food and drink
We don't accept returns or exchanges of food or drink — including anything opened or sealed for hygiene — simply because you've changed your mind. Once it has left us we can't know how it has been stored, so we can't resell it or take it back.
The exception is anything that arrives defective: damaged or broken in transit, spoiled, past its date on arrival, or not the product you ordered.
Something arrived damaged or wrong
Get in touch within 14 days of delivery with your order number and a photo of the item and its packaging. We'll refund or replace it — your choice — and you won't normally need to send anything back.
Parcel late? Check our service updates for any known delays first.
None of this affects your statutory rights as a consumer.